Privacy Policy

Privacy

Bestinet Sdn Bhd (“BESTINET”) is committed to protecting the privacy of the personal information of its employees, clients and other stakeholders; in compliance with the laws of Malaysia (including the Personal Data Protection Act 2010), this Notice and the privacy terms in your agreement(s) with us. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various projects and activities, BESTINET frequently gathers and uses information, some of which may be deemed personal in nature. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealing with, this information is subject to consent. BESTINET’s privacy practices are designed to achieve this.

By providing your personal data or other information about yourself to BESTINET or continuing to deal with BESTINET or entering into transaction(s)/relationship with BESTINET, you would be accepting and consenting to the processing of the personal data or other information in accordance with this Notice (including any subsequent changes or variations to this Notice which you can view at BESTINET’s website, accessible via www.bestinet.com.

What is personal data or information?

Personal data or information refers to any information or data in connection with any actual or potential transaction(s)/relationship with us, which relates directly or indirectly to you, who is identified or identifiable from that information or from that and other information in our possession and includes information such as your name, identity card, passport or other identification document(s), telephone numbers(s), mailing address(es), place of birth, age, occupation, marital status, information and any other information relating to you which you may have submitted to us. Personal data or information may include sensitive personal data which relates to information relating to your health, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence or any other information as may be prescribed by the privacy legislation/laws.

Security of personal data or information:

The security of personal data about you is our priority. We will use reasonable endeavors to ensure that we and our affiliates will implement reasonable and appropriate technical and organizational security measures to protect your personal data that is within our or their custody or control against unauthorized or unlawful processing and accidental destruction or loss.

Categories of personal data we collect and hold:

What kind and nature of personal data we collect and where it comes from may include:

personal data we collect on applications for use of this facility/service, such as name, identity card number, passport number, address, e-mail address, telephone number, place of birth, age and marital status
any other information relating to you which you may have submitted to us

Cookies

Our website uses persistent cookies within visiting browsers to enable the functions of our website and for tracking performance. Specifically, cookies are used in the following ways:

Preserving and expiring visitor sessions on the site (e.g. preserving data between steps of a process; and ending the session after a period of inactivity)
Storing font size preferences on the site
Enabling web analytic tools (such as Google Analytics, Clicktale, and iPerceptions)

Cookies are used anonymously and without storing Personally Identifiable Information (PII). Visitors who wish to opt-out of cookies should review the help documentation for their browser software to decline or selectively decline cookies. Note that declining cookies may adversely impact site performance; or you may not be able to use certain functions or enter certain part(s) of our websites.

The purposes for collecting your personal data:

Your personal data may be used for the following purposes:-

to verify your identity and background
to establish a relationship between you and us and/or our affiliates
to manage our business and your relationship with us including managing and maintaining your account(s) with us for data processing purposes
to evaluate and monitor provision of services
to respond to inquiries, requests and complaints from you and to resolve disputes
to understand your needs and offering products and services to meet those needs
for research and development of services for your use
for enforcement of our rights and obligations of other parties to us and/or our affiliates
for assessing, processing and investigating risks and claims
to meet legal and regulatory requirements
to maintain and protect our offices and server(s)
for risk management including prevention, detection and investigation of crime, including fraud
for such other purposes as permitted or required by applicable law or with your consent
for all other purposes incidental and associated with any of the above.

Disclosure of your personal data:

Your personal data will be kept confidential, but subject at all times to Malaysia law, such personal data may be provided to the following categories of parties for the purposes set out above:-

to any of our affiliates in and outside Malaysia;
to any agent, contractor, vendor, service provider, professional advisers (such as lawyers and financial advisers), auditors, and other parties which we or our affiliates may use in connection with our or our affiliates businesses;
any actual or proposed assignee, participant, sub-participant or transferee of any of our rights or obligations;
our strategic alliance partners for marketing and promotional purposes but this will be subject to your express consent;
any liquidator, receiver, official assignee or any person appointed under applicable law or court order relating to bankruptcy, liquidation, winding up in respect of any individual or company;
to such parties as we or our affiliates may be required by legal process or pursuant to any other foreign or domestic legal, regulatory, stock exchange, clearing house or self-regulatory body obligation or request, or agreement entered into by any of them and any governmental authority, domestic or foreign, or between or amongst any two or more domestic or foreign governmental authorities or other authorities, including disclosure to courts, tribunals, legal, regulatory, tax and government authorities, stock exchanges, clearing houses and self-regulatory bodies;
any parties authorized by you; and
to such parties as may be permitted or required under Malaysia law.

Your personal data may be stored or transferred to locations and systems outside Malaysia subject to appropriate controls over information security.

In this Notice, “our affiliate” means each legal entity that is controlled by / related to / affiliated with / connected with BESTINET, whether directly or indirectly.

Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your personal data. Should you wish to do so, kindly contact us at the contact details provided below.

Where indicated, it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal data, we may not be able to process your application/request or provide you with our products or services.

We will otherwise treat your personal data as private and confidential and apart from the parties stated above, we will not disclose your data to any other party except:

(a) where you have given permission;

(b) where we are required or permitted to do so by law;

(d) where we may transfer rights and obligations under your agreement(s) with us; and/or

(e) where we are required to meet our obligations to any relevant regulatory authority.

Personal Data of Third Parties:

Where the personal data processed by us is personal data of third parties (who are natural persons or individuals) obtained by, or provided to us in connection with your transactions (actual or proposed)/relationship with us, you confirm that such persons have consented to the processing of their personal data in accordance with this Notice and any applicable laws and you will inform them to visit our website to view this Notice.

Third Party Information

Third parties may provide information displayed on our website. The third-party information displayed on our website, if any, is not necessarily sponsored, endorsed, recommended, or licensed by BESTINET. The third parties ought to be contacted directly regarding any inquiries or for more information on their website policies.

Third Party Links

Our website may provide links to other Internet sites. BESTINET has no control over such sites. BESTINET does not endorse nor is it responsible for, any such sites or the information, material, products or services contained on or accessible through those other Internet sites.

Updates to this Notice:

We may update this Notice from time to time by putting it up at our website or any other suitable methods. Do periodically review this Notice at our website to stay informed. Your continued use of our website(s) or service(s) or continuing to communicate or engage with us following the update(s) to this Notice, whether or not reviewed by you, shall constitute your agreement to be bound by such amendment(s).

This Notice is not intended to, nor does it, create any contractual rights, nor does it create any contractual obligations on BESTINET, in respect of any other party or on behalf of any party.

Records Retention:

We and our affiliates shall be entitled to retain and use your personal data, subject to the confidentiality and security obligations set out in this Notice, for legal, regulatory, audit and internal compliance purposes and in accordance with our or, as the case may be, their records management policies to the extent that this is permissible under applicable laws.

Complaints and Disputes:

If you have reason to believe that we have breached the principles set out in this Notice, we urge you to raise this with us.

We will investigate all complaints and you will usually receive a response within 30 days. If we find a complaint justified, we will resolve it.

Access:

You have rights under the Malaysia Law to make a data access request in respect of personal data an organisation holds about you.

To help us locate and provide the information you request, we would ask that you be reasonably specific about the information you require.

We will need to validate the identity of anyone making an access request, to ensure that we do not provide your information to anyone who does not have the right to that information.

Where a data subject establishes that the personal data we hold on to them is not accurate, complete or up-to- date we will correct our records as necessary.

We may charge you an administration fee for providing access in accordance with your request. Your request will usually receive a response within 30 days.

Indemnification

You agree to indemnify, defend and hold harmless BESTINET, its affiliates, its governing board, officers, agents, employees, partners, funders and suppliers from any liabilities, losses, claims, demands, and expenses (including reasonable lawyer’s fees) related to (a) your use of our website; or (b) violations of this Notice.

Governing Law:

The governing law for this Privacy Policy is the law of Malaysia & Maldives irrespective of your current location or jurisdiction when registering or accessing/using our website.

How to Contact Us:

If you wish to find out more information, or raise any specific or general concerns about BESTINET and this Notice, you may:-

call us at 03-8800 7000 or
e-mail us at [email protected]

PRIVACY POLICY